INFORMATION [EN] Information about the Technical Support

[Pablo Xozis]

Dear players,

In order to provide you with technical support as smoothly and quickly as possible, we have created some guidelines and templates. When you create a ticket, you must adhere to these guidelines. If a ticket is created without the appropriate template, we reserve the right to reject it.


General Rules

• If an attempt is made to deceive the administration, the account will be blocked without discussion.
• Suggestions for improvement should only be submitted via our roadmap and not via tech ticket.
• Where possible, a video providing evidence should always be provided. Without evidence, it can be difficult to understand your concern, which is why we may have to reject it.
• Images should only be uploaded to one of the following websites: imgur.com, prnt.sc, or imgbb.com.
• Videos should only be uploaded to one of the following websites: YouTube, Medal, Streamable, or Clipchamp.
• We do not download any evidence or files.

Refund policy

• To receive a refund, the ticket must be created within 30 days of an incident. Otherwise, no refund will be given (exceptions may be made in special cases).
• Excessive amounts of money, for example, set by the auctioneer, are considered to be the player's own fault and therefore will not be refunded.
• Items that have been thrown on the ground and have not disappeared due to a server error will also not be refunded.

Vorlagen

Spoiler: “In-game concerns”

Concerns such as missing items or other explicit in-game issues are handled here.

Login » Pablo
Character » Pablo Xozis
Time » November 1, 2025, at 8 p.m.
Description » Yesterday, my car suddenly despawned while I was driving and I can no longer park it.
Evidence » LINK

Spoiler: “Account concerns”

This is where concerns such as Social Club changes, password problems, or other general account bugs are handled.

Login » Pablo
Email address » [email protected]
Social Club » PabloACC
New Social Club (for SC changes) » PabloAccount
Description » Please change the Social Club from my account to PabloAccount.
Evidence (if available) » LINK

Spoiler: “Coins / Cloud+ concerns”

All issues with coins, Cloud+, or other transactions are handled here.

Login » Pablo
Email address » [email protected]
Payment method » PayPal
Transaction ID » 19493894433
Kinguin voucher code (if processed via Kinguin) » 4883834384
Detailed description: I purchased Cloud+ via PayPal, but it was not activated!
Evidence (if available) » LINK

Spoiler: “Forum concerns”

All concerns relating to this forum, such as two-factor authentication, passwords, or other issues, are dealt with here.

Login » Pablo
Email » [email protected]
Detailed description » I would like to have my two-factor authentication disabled, but unfortunately I have lost the codes.