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INFORMATION [EN] Information about the Technical Support

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Hans

Technical Administrator
Technical Administrator
Joined
Dec 18, 2023
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257
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myself5
Example/Template to make a post in the Technical Section

Usernamen/Login: Myself5
Name: Hans_Mendoza
Static ID: #5
E-Mail-Adress: [email protected]
Social Club Name: YOURSCNAME (How do I get my Social Club Name?)
(In case of Social Club adjustments) Your NEW Social Club Name: YOURNEWSCNAME
Time: 11:00 03.12.2023
Detailed Description: I lost money from my bank without any apparent reason.
Proofs: Pictures, Videos, any kind of evidence


In case of issues with the shop, additionally provide

Method of Payment: PayPal/Kinguin
E-Mail-Adress of the payment method: [email protected]
Transaction-ID: 123456789
Kinguin-Code, if bought through Kinguin: 123456789


Rules and instructions for technical support

1. Attempting to fool the Administration or not abding to the rules results in a ban.
2. Your post should always follow the template. The posts title should be choosen accordingly (e.g: Issue with Money)
3. Suggestions are to be placed on the discord servers #suggestions channel: discord.gg/gta5cloud
4. Without proof it is hard to find a solution to your problem. We reserve the right to deny a technical ticket.
5. Picture proofs should be uploaded to imgur.com, prnt.sc or imgbb.com. Videos should be uploaded to YouTube, Medal, Streamable or Clipchamp.

Please only use this forum if you experience issues with Cloud Roleplay or the shop system that have an impact on your current stats or playing experience. For example if you lost money, or a specific menu is broken in a way that it would lead to an incorrect purchase or the loss of goods.

Our technical support system only allows technical Administrators access to your posts. Other users or Administrators do not have access to your data.


Problems with GTA itself or Rockstar are NOT a reason to open a technical ticket.
 
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